Outlook 2003 not default email handler

This article is a re-posting of some help I received from google groups:

UaHardwick wrote -
Let me rephrase that title. Outlook 2003 is the default email handler, yet it won't respond when I click on a mailto: someb ...@example.com link. In my start menu (WinXP) the e-mail Icon is an envelope not the Outlook 2003 icon. If I right click on the start menu > Properties > Start Menu - Customize; the email option is Microsoft Outlook, not outlook express.

In Internet Explorer I go to tools > internet options > Programs(tab) Microsoft Office Outlook is already chosen for email.

In Outlook 2003 I go to Tools > options > other(tab) the checkmark box next to "Make Outlook the default program for E-mail, Contacts, and Calendar." is greyed out.

Also note that I am running a small business server 2003 domain with Outlook 2003 installed as an assigned application through Active Directory.

How can I really make this program my defalult email handler? Or at least show the Outlook icon on the start menu.

Robert Sparnaaij [MVP-Outlook] www.howto-outlook.com wrote -
It's a Windows setting. You can change the icon on a per shortcut basis or change the default in Control Panel-> Folder Options-> tab File Types-> URL:MailTo Protocol

UaHardwick wrote -
Thank you for the reply, I actually installed the service pack 2 for office 2003 and it resolved the problem for me.